FAQ

Ordering & Account Questions

How do I create an account?

Creating an account with Activeampx LLC is easy! Simply click on the “My Account” link at the top right of our website and select “Create an Account.” You’ll be prompted to enter your name, email address, and a secure password. Once you submit the form, you’ll receive a confirmation email. Click the link in the email to activate your account. Having an account allows you to save your shipping addresses, track your order history, and receive exclusive promotions on our high-quality coffee and office tables.

Can I place an order without creating an account?

Yes, you can place an order as a guest without creating an account. However, creating an account offers several benefits, such as saving your shipping information for future purchases, easily tracking your order status, and accessing your order history. While you can still purchase our stunning coffee and office tables without an account, we highly recommend creating one for a smoother and more convenient shopping experience.

How can I check the status of my order?

If you created an account during checkout, you can easily check the status of your order by logging into your account and navigating to the “Order History” section. There, you’ll find a list of all your past and current orders, along with their current status. If you checked out as a guest, you can use the order tracking link provided in your order confirmation email. Remember, we offer FREE standard shipping on all orders within the USA, with delivery within 6 business days after shipping!

Can I modify or cancel my order after it’s placed?

We strive to process orders quickly to ensure you receive your new coffee or office table as soon as possible. Therefore, modifications or cancellations are not always possible once an order has been placed. Please contact our customer support team as soon as possible, and we will do our best to accommodate your request. However, if the order has already been processed and shipped, we won’t be able to make any changes, but you can take advantage of our FREE returns within 30 days of delivery if needed.

How do I reset my password?

If you’ve forgotten your password, simply click on the “My Account” link at the top right of our website and select “Forgot Password?” Enter the email address associated with your account, and we’ll send you an email with instructions on how to reset your password. Be sure to check your spam or junk folder if you don’t see the email in your inbox. We recommend choosing a strong, unique password to protect your account.

Is my account information secure?

Yes, your account information is extremely secure with Activeampx LLC. We use industry-standard encryption technology to protect your personal and financial information during transmission. Our website is also regularly scanned for vulnerabilities to ensure the highest level of security. We are committed to protecting your privacy and maintaining the confidentiality of your information, so you can shop for your perfect coffee or office table with peace of mind.

Can I save multiple shipping addresses?

Yes, you can save multiple shipping addresses in your account. This is particularly useful if you frequently send gifts or have different shipping locations for your home and office. To add or manage your shipping addresses, simply log into your account and navigate to the “Address Book” section. This feature makes it even easier to order your favorite coffee and office tables with our FREE shipping!

How do I view my order history?

To view your order history, log in to your account and click on the “Order History” link. You’ll be able to see a list of all your past orders, including the date of purchase, order number, items purchased, and shipping address. This is a convenient way to keep track of your purchases and reorder your favorite coffee and office tables from Activeampx LLC.

Products & Pricing Questions

How do I know if a product is in stock?

Product availability is displayed on each product page. If a product is in stock, you’ll see an “Add to Cart” button. If a product is out of stock, you’ll see a notification indicating that the item is currently unavailable. You can also sign up to receive an email notification when the product is back in stock. We strive to keep our inventory up-to-date, so you can easily find the perfect coffee or office table for your needs.

Are your products guaranteed authentic?

Yes, all products sold by Activeampx LLC are guaranteed authentic. We source our coffee and office tables directly from reputable manufacturers and authorized distributors. We stand behind the quality and authenticity of our products, and we are committed to providing our customers with genuine, high-quality items. You can shop with confidence knowing that you’re receiving authentic products when you choose Activeampx LLC.

Do you offer price matching?

While we don’t currently offer a formal price matching policy, we are committed to providing our customers with competitive prices on all our coffee and office tables. We regularly review our pricing to ensure we offer the best possible value. If you find a lower price on an identical item from a reputable competitor, please contact our customer support team, and we will consider matching the price on a case-by-case basis. Remember, our prices include FREE standard shipping!

How do I know which product is right for me?

Choosing the right coffee or office table depends on your individual needs and preferences. We provide detailed product descriptions, specifications, and high-quality images on each product page to help you make an informed decision. Consider the size, style, material, and functionality of the table to determine which one best suits your space and needs. You can also read customer reviews to see what other customers have to say about our products. If you still have questions, our customer support team is always happy to assist you in finding the perfect table.

Can I request a product that’s not currently available?

We are always looking for new and innovative coffee and office tables to add to our collection. If you have a specific product in mind that is not currently available on our website, please contact our customer support team with the details. We will do our best to source the product for you or recommend a similar alternative. Your feedback is valuable to us as we continue to expand our product offerings.

Do you offer bulk or wholesale pricing?

Yes, we offer bulk or wholesale pricing for large orders of our coffee and office tables. If you are interested in purchasing a large quantity of items, please contact our customer support team with the details of your request, including the products you are interested in and the quantity you need. We will provide you with a custom quote based on your specific needs. This is a great option for businesses, restaurants, or anyone looking to furnish a large space.

How often do you add new products?

We are constantly adding new and exciting coffee and office tables to our collection. We typically add new products on a monthly basis, so be sure to check back regularly to see what’s new. You can also sign up for our email newsletter to receive updates on new product arrivals, promotions, and other news from Activeampx LLC. We are committed to providing our customers with the latest trends and innovations in the furniture industry.

What if I receive the wrong product?

We apologize if you receive the wrong product. Please contact our customer support team immediately, and we will resolve the issue as quickly as possible. We will arrange for the correct product to be shipped to you and provide instructions on how to return the incorrect item. We will cover all shipping costs associated with the return and replacement. Your satisfaction is our top priority, and we will do everything we can to make it right. Plus, remember we offer FREE returns within 30 days!

Shipping Questions

Do you offer free shipping?

Yes, we offer FREE standard shipping on all orders within the USA! We believe that shipping should be simple and affordable, so we’ve eliminated shipping costs to make your shopping experience even more enjoyable. This applies to all our coffee and office tables, so you can furnish your space without worrying about extra fees.

How long will it take to receive my order?

Orders typically ship within 1-2 business days after being placed. Once your order has shipped, you can expect to receive it within 6 business days. We strive to process and ship orders as quickly as possible so you can enjoy your new coffee or office table without delay. You’ll receive a tracking number once your order ships so you can follow its progress.

Do you ship internationally?

No, we currently only ship within the United States. We are working on expanding our shipping capabilities in the future, but for now, we can only offer our high-quality coffee and office tables to customers within the USA. We apologize for any inconvenience this may cause.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s website. You can use this tracking number to monitor the progress of your shipment and see when it is expected to arrive. You can also track your order by logging into your account and viewing your order history. We make it easy to stay informed about the status of your delivery.

What shipping carrier do you use?

We primarily use major carriers such as FedEx, UPS, and USPS for shipping our coffee and office tables. The specific carrier used for your order will depend on the size and weight of the package, as well as your location. We choose the most reliable and efficient carrier to ensure your order arrives safely and on time. You’ll be able to see which carrier is used for your shipment when you track your order.

Do you ship to PO boxes or military addresses?

Yes, we can ship to both PO boxes and military addresses (APO/FPO). However, please note that shipping times to these locations may be slightly longer than standard delivery times. Be sure to provide accurate and complete address information to ensure your order is delivered successfully. We are proud to serve our military personnel and make it easy for them to receive our coffee and office tables.

What happens if my package is lost or damaged?

In the rare event that your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the carrier to investigate the issue and resolve it as quickly as possible. If the package is lost, we will either replace the order or issue a full refund. If the package is damaged, we will arrange for a replacement or offer a partial refund, depending on the extent of the damage. Your satisfaction is our priority, and we will ensure you receive your coffee or office table in perfect condition.

Do you offer expedited shipping?

No, we currently only offer our standard FREE shipping option. We believe that free shipping is the best value for our customers, and we are committed to providing this service on all orders. While we don’t offer expedited shipping at this time, our standard shipping is typically quite fast, with delivery within 6 business days after shipping.

Returns & Refunds Questions

What is your return policy?

We want you to be completely satisfied with your purchase from Activeampx LLC. That’s why we offer FREE returns within 30 days of delivery. If you’re not happy with your coffee or office table for any reason, you can return it for a full refund. The item must be in its original condition and packaging. We make the return process easy and hassle-free.

How do I initiate a return?

To initiate a return, please contact our customer support team. They will provide you with a return authorization number and instructions on how to return the item. We will also provide you with a prepaid shipping label so you can return the item for FREE. Simply pack the item securely in its original packaging, attach the shipping label, and drop it off at your nearest shipping carrier location. We take care of everything to make your return as easy as possible.

Do I need the original packaging to return an item?

While it’s preferred that you return the item in its original packaging, it’s not always required. However, the item must be packaged securely to prevent damage during shipping. If you no longer have the original packaging, please use a sturdy box and plenty of packing material to protect the item. We want to ensure the item arrives back to us in good condition so we can process your refund quickly and efficiently.

How long does it take to process a refund?

Once we receive your returned item, we will inspect it to ensure it is in its original condition. We will then process your refund within 5-7 business days. The refund will be credited back to your original method of payment. You will receive an email notification once the refund has been processed. We strive to process refunds as quickly as possible so you can get your money back without delay.

Can I exchange an item instead of returning it?

Unfortunately, we do not currently offer direct exchanges. If you would like to exchange an item, please return the original item for a full refund and then place a new order for the desired item. This ensures that you receive the correct item quickly and efficiently. Remember, returns are FREE within 30 days, and we offer FREE shipping on all orders within the USA.

Do you offer warranty on your products?

Yes, many of our coffee and office tables come with a manufacturer’s warranty. The specific warranty terms and conditions vary depending on the product and manufacturer. Please refer to the product description or contact our customer support team for more information about the warranty coverage for a specific item. We stand behind the quality of our products and want to ensure you are protected against defects.

What items cannot be returned?

While we generally accept returns on most items, there are a few exceptions. Items that have been damaged due to misuse or negligence are not eligible for return. Additionally, custom-made or personalized items may not be returned unless they are defective. Please contact our customer support team if you have any questions about whether a specific item is eligible for return. We want to be transparent about our return policy so you know what to expect.

Will I be refunded for shipping costs?

Since shipping is free, this is not applicable. We offer FREE standard shipping on all orders within the USA, so you will not be charged any shipping costs. If you return an item, you will also not be charged for return shipping, as we provide a prepaid shipping label. Our goal is to make the entire shopping experience as affordable and convenient as possible.

Payment & Security Questions

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including major credit cards such as Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal and Apple Pay. You can choose the payment method that works best for you during the checkout process. We are committed to providing a secure and seamless payment experience.

Is my payment information secure?

Yes, your payment information is extremely secure with Activeampx LLC. We use industry-standard SSL (Secure Socket Layer) encryption technology to protect your credit card information during transmission. This ensures that your data is encrypted and cannot be intercepted by unauthorized parties. We also comply with PCI DSS (Payment Card Industry Data Security Standard) requirements to maintain a secure environment for processing payments. You can shop with confidence knowing that your financial information is safe and protected.

When will my credit card be charged?

Your credit card will be charged when your order is placed. This allows us to process your order quickly and efficiently and prepare your coffee or office table for shipment. You will receive an email confirmation of your order and payment. If you have any questions about your payment, please contact our customer support team.

Do you charge sales tax?

We are required to collect sales tax in certain states. The amount of sales tax charged will depend on the shipping address of your order and the applicable tax rates in that state. You will see the sales tax amount displayed during the checkout process before you finalize your order. We comply with all applicable tax laws and regulations.

Can I use multiple payment methods for one order?

Unfortunately, we currently do not support the use of multiple payment methods for one order. You must choose a single payment method to complete your purchase. If you have a gift card or store credit, you can apply it to your order and then pay the remaining balance with a credit card or other accepted payment method. We are always looking for ways to improve our payment options, so we may offer multiple payment methods in the future.

What is your privacy policy regarding customer information?

We are committed to protecting your privacy and safeguarding your personal information. Our privacy policy outlines how we collect, use, and protect your information. We will never sell or share your personal information with third parties without your consent, except as required by law. You can view our full privacy policy on our website at . We believe in transparency and want you to feel confident that your information is safe with us.

Do you offer financing options?

We do not currently offer financing options directly through Activeampx LLC. However, you may be able to use a credit card that offers financing options or explore other financing options through third-party providers. We are always evaluating new ways to make our coffee and office tables more accessible to our customers, so we may offer financing options in the future.

How do I apply a discount code?

To apply a discount code to your order, simply enter the code in the “Discount Code” field during the checkout process. The discount will be applied to your order total before you finalize your purchase. Please note that discount codes may have expiration dates or other restrictions, so be sure to read the terms and conditions of the code carefully. If you have any trouble applying a discount code, please contact our customer support team for assistance.