59-Inch Gray L-Shaped Corner Desk with Drawers and Cable Management System

1. Introduction

Last Updated: October 26, 2023

At Activeampx LLC, your satisfaction is our top priority. We are committed to providing high-quality coffee and office tables and ensuring a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

By using our website and making purchases from Activeampx LLC, you agree to the terms and conditions outlined in this Return & Refund Policy.

2. Return Eligibility

You can return items purchased from Activeampx LLC within 30 days of delivery for a full refund.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be returned in its original packaging, including all accessories, manuals, and any accompanying documentation.
• The item must be free from damage caused by misuse, negligence, or accidents.

Exceptions:

• Custom-made or personalized items are not eligible for return unless they are defective or damaged upon arrival.
• Items marked as “Final Sale” or “Non-Returnable” are not eligible for return.

Special Circumstances:

• Gifts: If you received an item as a gift and wish to return it, you will receive a store credit for the value of the item.
• Sale Items: Sale items are eligible for return under the same conditions as regular-priced items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Contact our customer service team at +1 2486 436-610 or through the Contact Us page on our website to request a return.
2. Provide Information: When contacting customer service, please provide the following information:
   • Your order number
   • The item(s) you wish to return
   • The reason for the return
   • Any relevant photos (if the item is damaged or defective)
3. Return Authorization and Instructions: Once your return request is approved, you will receive a return authorization and detailed instructions on how to proceed.
4. Packaging Requirements: Pack the item securely in its original packaging, if possible. If the original packaging is not available, use a sturdy box and sufficient padding to prevent damage during shipping.
5. Shipping the Item: Attach the prepaid return shipping label (provided by us) to the package and ship the item to our return address.

Expected Timeframes:

• Allow 1-2 business days for our customer service team to process your return request.
• You will receive return authorization and shipping instructions within 1 business day of your request being approved.

Documentation Requirements: Please retain a copy of your order confirmation or receipt and the return tracking information for your records.

4. Return Shipping

Return shipping is FREE for all customers.

We will provide you with a prepaid return shipping label via email once your return request is approved.

Instructions for Using the Prepaid Return Shipping Label:

• Print the return shipping label.
• Affix the label securely to the outside of the package.
• Drop off the package at the designated shipping carrier location.

You will receive return tracking information once the shipping label is generated. You can use this information to track the progress of your return.

5. Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.

Inspection Criteria:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• All accessories, manuals, and documentation must be included.

Timeframe for Processing Refunds: We will process your refund within 3-5 business days of receiving the returned item.

How Refunds Are Issued: Refunds will be issued to the original payment method used for the purchase.

Potential Deductions: In rare cases, deductions may be applied to the refund if the item is returned in a condition that does not meet the return eligibility criteria (e.g., damaged due to improper packaging).

You will receive an email notification when your refund has been processed.

6. Exchange Process

If you would like to exchange an item for a different size, color, or model, please follow these steps:

1. Contact our customer service team at +1 2486 436-610 or through the Contact Us page on our website to request an exchange.
2. Specify the item you wish to exchange and the replacement item you would like to receive.
3. Our customer service team will verify the availability of the replacement item and provide you with further instructions.

Timeframe for Processing Exchanges: We will process your exchange within 3-5 business days of receiving the returned item.

Handling of Price Differences: If the replacement item has a different price than the original item, we will either refund the difference or charge you the additional amount, depending on the situation.

Shipping Process for Exchange Items: We will ship the replacement item to you once we receive the returned item and process the exchange. You will receive a tracking number for the replacement item.

7. Late or Missing Returns

We cannot accept returns outside the 30-day return window. If you attempt to return an item after 30 days, we will return the item to you at your expense.

Tracking Return Shipments: You can track the progress of your return using the return tracking information provided by the shipping carrier.

If a Return is Not Received or Processed: If you have not received confirmation that your return has been received or processed within the expected timeframe, please contact our customer service team at +1 2486 436-610 or through the Contact Us page on our website.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at +1 2486 436-610 or through the Contact Us page on our website immediately.

Required Documentation: Please provide photos of the damaged item and its packaging to help us assess the situation.

Extended Timeframe for Reporting Damaged Items: You must report damaged or defective items within 7 days of delivery.

Expedited Replacement Options: We will expedite the processing of your replacement item and ship it to you as quickly as possible.

9. Refund Methods

Refunds will be processed according to the original payment method used for the purchase.

• Credit Card: Refunds to credit cards typically take 3-10 business days to appear on your statement, depending on your bank.
• PayPal: Refunds to PayPal accounts are typically processed within 1-2 business days.

Refund Currency: All refunds will be issued in the same currency as the original purchase.

Currency Conversion Issues: Activeampx LLC is not responsible for any currency conversion fees or fluctuations that may occur during the refund process.

10. Return Address

Please ship all returns to the following address:

Activeampx LLC
Returns Department
27400 Novi Rd Novi, Michigan 48377, United States

Special Instructions: Please include the return authorization number on the outside of the package.

Business Hours for Receiving Returns: Monday – Friday, 9:00 AM – 5:00 PM EST

11. Warranty Information

Activeampx LLC offers a year warranty on against manufacturing defects. Please refer to the product documentation for specific warranty terms and conditions.

How Warranty Claims Differ from Standard Returns: Warranty claims cover defects in materials or workmanship, while standard returns are for items that are simply unwanted or do not meet your expectations.

Process for Warranty Service Requests: To initiate a warranty service request, please contact our customer service team at +1 2486 436-610 or through the Contact Us page on our website. You will need to provide proof of purchase and a detailed description of the defect.

12. Contact Information

For any questions or concerns regarding our Return & Refund Policy, please contact us:

Business Name: Activeampx LLC

Address: 27400 Novi Rd, Novi, Michigan 48377 United States

Phone: +1 2486 436-610

Email: support@activeampx.store